Category Archives: Strategy

Suzuki Sweepstakes: 50 Years of You

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Engaging fans with a social promotion or sweepstakes is a great way to raise awareness for your brand and products.  However, this is only one part in a larger campaign strategy to increase enthusiasm and sales.  One great way to extend the promotion into a larger campaign is to include an initiative for your fans to engage with the brand and products in person.  This in-person engagement can connect to your social promotion and will allow your fans to have a tangible experience with the products and services you are promoting.

Suzuki provides a great example of how to execute a promotion that incorporates in-person activity as an extension of their overall campaign.  Suzuki is celebrating 50 years in the USA and is offering their fans great prizes for their support and to generate excitement for their next 50 years.  Suzuki’s “50 Years of You” sweepstakes does a great job encouraging fans to visit their local dealer as well as to engage with Suzuki’s Facebook page and online sweepstakes.  In order to enter for a chance to win a monthly prize, fans must go down to their local dealer to receive the monthly promo code.  This is a great incentive for fans to physically visit with Suzuki on a monthly basis and to allow fans to see the prizes they could win in person.  The sweepstakes homepage offers an easy way for users to find the Suzuki dealer that is closest to them.  Suzuki’s great prizes include the latest motorcycles, ATV’s and accessories and the sweepstakes is offered every month for the rest of the year! Suzuki celebrates their fans by allowing users to enter to win every month.  February’s lucky fan will win a 2013 RM-Z450!

Suzuki does a great job offering fans a way to interact with the products online and at the dealership.  This interaction encourages fans to really get to know the products and the brand, creating a more personal experience and a lasting impact in the minds of your customers.

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5 Steps: Make Your Promotion A Social Campaign

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If you’ve experienced success with social promotions-Facebook promotions, YouTube video contests, a photo-driven Twitter giveaway- its time to graduate to the next level of social marketing. Stop running promotions and start running social campaigns!

What’s the difference?

Promotions are a marketing event. Vehicles for generating brand buzz, making an announcement, introducing a product, extending an offer. They are the single best tool for converting social followers to customers, getting them to take action. Countless research efforts have shown that about two-thirds of your audience follows brands on social channels mostly to receive some kind of an offer. So promotions are the fundamental building block of your social strategy

And a promotion is part of a campaign. A campaign includes the components that ensure more people see your promotion, share it, come back to it, and more likely become customers.  A campaign leaves you with a metrics-driven understanding of the promotion’s success, and definitive next steps to continue engaging and monetizing your audience.

We are laser focused on adding the features that help you turn your promotion into a complete campaign. Earlier this week, we released expanded Campaign Analytics into our Standard Apps editions. This is the latest capability we’ve adapted from Votigo’s complete Social Marketing Suite, enabling our DIY users to build a campaign around their promotion.

With that, here are 5 Steps for Turning Your Promotion Into A Social Campaign- plus which Votigo features you should count on at each step.

1) Pre-Cultivate Your Audience

It’s not ideal to START with a promotion. If you’re just getting into social marketing, or a new social channel (Pinterest for example), begin by inviting people to follow you there. Your email list, your in-store customers, your website visitors.  Then, engage them for a while. Offer great content, free ideas, photos and more.  Post, ask questions and respond. There’s no substitute for this fundamental, authentic work.

>Social Conversation Manager – available in Votigo’s suite- makes it easy for you to schedule, moderate and respond to posts and messages with your audience on Facebook, Twitter, LinkedIn and Google+.

2) Build a Great Promotion.

Think of the promotion as the core of your campaign.  Come up with a compelling theme, a great prize, awesome design and crystal-clear calls to action. We continue to introduce innovative, viral features to make our promotions apps more effective (check out our Twitter Sweepstakes).

>Votigo Standard Promotions Apps include viral contests and sweepstakes for Facebook, Twitter, mobile and the web.  Additionally, our Premium Apps integrate YouTube, Pinterest, Instagram, and virtually any digital destination where your audience congregates.

3) Seed The Message

Too often, we see social brands set-it-and-forget-it.  They build a great promotion, publish it to Facebook and leave it at that.  You want to get the message out in any forum you can. Facebook posts, tweets, emails, your homepage, word-of-mouth, in-store and more.  Don’t be shy and don’t be afraid of letting current customers see it- if anything, they deserve a reward for being in your customer base already.

>Promotions Messenger is a dead-simple tool for scheduling mobile-optimized posts, with messaging and visuals of your choice, to Facebook, Twitter, Google+ and LinkedIn. Find it under “New Posts” on the Publish tab. Power users:  Ask our Premium Promotions team about integrating your ads services, from AdWords to Facebook Ads, into your promotion.

4) Follow Through

When your promotion is over, there’s still work to do. First, celebrate the winner. Announce them, interview them, get a testimonial. If the promotion included photos or videos, post those in a gallery, on a blog post, or on your webpage.  More importantly- send an email to all participants.  Offer them a reward just for engaging- a discount code, a sneak preview, a coupon, an invitation.

>Standard Promotions Apps already include several key features that help you follow through. Customize the confirmation page for sweeps and contest entrants- sharing a coupon code or sending them directly to a special landing page. Engagement Apps include several useful tools for follow-through. Post top submissions in a Photo or Video Gallery.  Or build an iFrame app to announce your winner, thank your participants, and share an offer for all entrants. Also, right from the Manage tab of your Votigo-powered promotion, you can download data and email addresses from all entrants and plug them into your email software  (ConstactContact, MailChimp, MadMimi), inbound marketing software (Marketo, Hubspot), and your CRM database (Salesforce, Nimble), too. Do it from day one of your campaign, and treat these new social contacts as the potential customers they are.

5) Measure & Repeat

Wrap up your campaign by studying the metrics of your promotion. How many people entered and voted?  Who engaged the most new participants by sharing their entry or your sweeps?  What are the basic demos and geos of your participating audience? Knowing more about your customers is as valuable as the direct benefits of the promotion.

>Campaign Analytics are our brand-new, expanded metrics offerings. They are included in every Votigo-powered promotion, including our Standard Apps. Power users: Premium Promotions offer the capability to integrate with virtual any third-party data source, from your social ads provider to Analytics to other leading data services to your CRM system.

Now you’ve run a successful Social Campaign, anchored by an audience-engaging, participant-rewarding, customer-generating promotion, but supported by a host of useful tools and features that give you a more comprehensive result. Better knowledge of your audience.  More clarity about what works best for your social brand. Please let us know how it’s working for you.

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Holiday Social Media Marketing: 5 Trends For Retail Brands

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Black Friday is in 4 days, kicking off the massive holiday season that makes the year for many retail brands.  Odds are, social marketing is a bigger part of your Q4 strategy this year than ever before.  Here are 5 big themes that will dominate holiday social media marketing campaigns for retailers in the remaining holiday weeks of 2012:

Social Launches:  New product introductions and sales events are a staple of Q4. They’re a great way to create buzz and generate customer interest through social marketing.  Watch for (and plan) product debuts or events on Facebook, Pinterest, and YouTube.Brooks Running illustrates holiday social media marketing campaigns in 2012

Recognizing Great Customers: Even for brands with millions of customers- and definitely for boutiques and local businesses- there is a movement to recognize your best customers.  Loyalty programs,  membership clubs, even a Customer of the Day promotion. All are simple ways to earn repeat business. Social channels are a natural distribution channel for these programs.

Rewarding Social Engagement:  All evidence continues to show that consumers follow brands on social channels to earn an exclusive, an offer, a discount, a preview.  Retail brands are in prime position to capitalize.  Even for social followers who haven’t converted to customers yet, it is worth the effort to offer a unique opportunity through Facebook, Twitter, Google+ and where ever you have followers.

In-Store Activation:  In retail, it’s all about the cash register.  Even as holiday spending shifts online, there is still no substitute to brick-and-mortar retailers for motivating the in-store experience.  A social promotion that results in a coupon, invitation or other store-driven event doesn’t need to be complex. But it will help convert social fans to visitors who can see your store environment, touch your products, experience your service and convert to new customers.

Mobile Enables Lasting Brand Engagement:  Most consumers will be using their smartphones gratuitously in the next 6 weeks. They’ll share wish lists, compare prices, pass along gift ideas and more, using photo, video, text and social updates.  Savvy brands will find unique ways to encourage and even facilitate those interactions. Even though the holiday season ends in a mere 6 weeks, try to find clever ways to weave impressions of happy customers into your ongoing brand storytelling.

For specific ideas and strategies to tackle each of these trends, click here.

 

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Should You Allow Voting In Your Contest?

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Running an online contest can help you engage fans and allow them to interact with your company and brand.  It is always important to use techniques that will encourage your fans to stay engaged with the contest even after they enter.  One way to do this is to consider allowing fans to vote on entries.  For some businesses this is a great idea because people are prompted to spread their entry to get more friends to vote, creating a viral effect. Voting can promote more word-of-mouth marketing for your brand because entrants will spread the word to gather votes. This will in turn create more awareness of the promotion and your brand.  Voting also gives the incentive for fans to continue to visit the promotion page and acts as another step in the online contest.  It is a fun way for fans to take an active role in the outcome of the contest.

When considering if your contest should be 100% decided by public vote, it is important to understand what this means for the contest and to be prepared to hand over control of the outcome to your fans.  Another way to incorporate public voting in your contest while still maintaining some control over the outcome is to create a round of voting to narrow down the entries that are in the running to win. After allowing this period of voting you can then create a panel of judges who will decide the winner.  This will still encourage fans to stay engaged and to share their entries virally, while also allowing your brand to maintain some control.

Some businesses may prefer not to allow fans to vote and instead rely on complete brand control.  This means that your brand or business will be in charge of the entire voting process.  A fun way to do this while keeping your fans interested is to incorporate a panel of expert judges that appeal to your target audience.  This will give your fans the incentive to stay tuned to the contest and to continue to visit the promotion site.

Each option above provides a great way for entrants to stay interested in your contest. It depends on what your particular brand goals are  concerning the promotion and it is important to consider which strategy will fit best with your company. For more information on Facebook Contests and fun ways to keep customers engaged contact us today!

Need help creating a Facebook contest or sweepstakes? Download our Free Guide!

        

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Finish Strong: Launch a Q4 Promotion!

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If you want to get more Facebook likes and generate social media buzz, a contest or sweepstakes is a great way to accomplish your goals. With 2012 rapidly coming to a close, a fourth quarter promotion can help you end the year on a high note and build momentum for 2013.

As the holidays are fast approaching, now is the perfect time to get your audience engaged with your brand to ensure you are top of mind during the peak shopping season. A sweepstakes can help build awareness of your brand or a specific product you’d like to promote and with our new viral referral incentive you can ensure your promotion has the built-in features that make it easy for people to share with their friends. Right now is also a great time for a contest, as photos and stories are an integral part of the holiday season.

Remember to keep your promotion easy to enter, offer a great prize and keep it all relevant to your brand and your audience. Here are some of our favorite holiday promotions from previous seasons to help inspire you.

Brooks Running created a fun and quirky holiday promotion that asked fans to upload awkward family photos for a chance to win.

Champs Sports Scratch and Win promotion engaged fans during the peak holiday season

Pier 39 ran a sweepstakes to promote their Christmas tree lighting ceremony.

Homage jewelry asked fans to upload a Christmas photo for their chance to win a beautiful necklace during the holiday season.

Need help getting started? Download our free guide to Facebook contests & sweepstakes.

We’re also giving away a free month of UNLIMITED promotions to help you grow and engage your audience. Just answer a few questions for your chance to win!




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Viral Social Sweepstakes: Simple Fan Activation

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Votigo’s basic sweeps app now has a viral referral feature that makes this simple promotion app even more useful in reaching your social marketing goals.

So…what are the goals of your social marketing?  Most likely they go something like:

  • Engage your fans on all social channels: Facebook, Twitter, YouTube, Google+, and where ever they are
  • Find new fans- especially through viral influence from your current ones
  • Reward your fans for their attention
  • Improve their awareness of your brand, your products and offerings
  • And ultimately, convert social fans into customers!

That’s a tall order, and it takes a consistent, always-on effort to achieve it. There are no shortcuts.

But if you want to take action today toward these goals, the single most-effective thing you can do is to run a Facebook Sweepstakes, and ask your fans to share it on Facebook, Twitter, email and all relevant channels.

With low barriers to entry, an incentive to share and spread the word, and simple set up, social giveaways are still one of the most effective ways to engage and grow your audience and collect email addresses for future marketing.

Even though we’ve expanded the capabilities of our social marketing platform, we continue to focus on our promotions apps, adding features and flexibility that make them more viral and better for engaging your audience. We believe promotions are the core for engaging your audience.

A sweeps might be the simplest type of promotion to launch. Here are a few other reasons to consider a Sweeps:

Easy For You: If you have a prize, simple rules, and a header graphic, you can set up a sweeps in minutes

Easy For Them: Sweeps have the lowest barriers to entry. You’re asking very little of your audience…although you should take advantage of the opportunity to ask them Custom Registration questions to gain feedback or further demographic data

Great Ice Breaker: Not really engaging your fans, or struggling to find things to Post or Tweet about? A sweeps gives you a natural hook and something to post about

Viral: Sweepstakes aren’t naturally viral, but with Referral Incentive feature like the one we just added to our basic sweeps, participants now have a reason to share your branded sweeps with their friends: every entry they refer automatically gains them an additional entry

Cross Channel: It’s really easy to create a Facebook Sweepstakes that is also mobile-optimized, embedded onto your website or blog, and shared from Twitter, Google+, LinkedIn and your other key channels. From some premium work, you can easily integrate Instagram and other social channels, too

Like-Gated: Votigo’s basic sweeps include this Facebook sweeps option; we still see it as the simplest way to expand your Facebook audience

A Gateway to Activation: As an ice breaker, it’s natural to follow a short giveaway with more elaborate social promotions, like a user-generated photo contest.  Meanwhile, you can directly activate anyone who enters your sweeps by sending them a coupon, sneak preview, invitation or whatever else will help you convert social fans as customers

Sweepstakes have been a marketing staple for decades.  It’s no surprise they’re equally effective on social media. So as you expand your always-on social marketing strategy, plan more elaborate campaigns and increase your analysis of social marketing ROI, don’t forget this staple of social activation.

 

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Design Tips for Contests and Sweepstakes

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Running a Facebook contest or sweepstakes is a great way to boost engagement on social channels and grow your audience. There are many variables to consider when you decide to run contests and sweepstakes. One of the biggest opportunities for making your promotion standout is with your design. Great design can increase the number of entries you receive, improve engagement and help your promotion get noticed. We’ve put together some design tips for contests and sweepstakes that will ensure your promotion is a success. Download the free tip sheet now!



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How to get more Facebook Likes

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We’ve often asked how a brand can get more Facebook likes and grow their social media audience. It’s a great question and one that will get a wide variety of responses depending on who you ask. We’ve compiled a list of 10 ways that you can get more Facebook likes. Luckily, these tips will also help you build a community of engaged fans – so you’ll be getting way more than just “likes”. Ready to get started?


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Halloween: A Time for Candy and Contests

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Few holidays have such a strong visual component as Halloween, making it the perfect opportunity for brands to engage their fans with a photo or video contest. Consider if your brand would benefit from a fun holiday promotion. Does your audience participate in Halloween? Do your fans like to dress-up?

Get creative and consider how your brand is relevant to the ghoulish season. Maybe you have a seasonal product that you’d like to promote for Halloween, or maybe a simple online costume contest would get your fans engaged. A Facebook contest can even provide you with visuals to use in future marketing efforts…so if you’d like to have some fun photos for a Halloween campaign next year, get those fan photos from a contest this year.

Need help getting started? Check out our guide to Facebook contests and sweepstakes.

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Customer Q & A Session with Robin Leedy & Associates

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Robin Leedy & Associates is a Votigo customer who launched client Conair’s “Make Waves, Get Raves” summer-themed Facebook Sweepstakes to promote the brand’s featured appliances to achieve beach wave looks every day. The giveaway ran for 10 days total, with one winner chosen per day. Each winner received a beach chic prize pack with Conair hair styling appliances and brushes, scünci hair accessories, a plush beach towel, nail polish, water-proof mascara, and SPF makeup – all packaged in a cute beach tote.

Here at Votigo, we love to not only share successful campaigns, but also goals, metrics and best practices of our customers so that you may recognize the benefits of running social media promotions.

V: Did you have goals going into the campaign?

RLAPR: Our goal was to increase theConair Facebook fan base among targeted hair enthusiasts while promoting several featured Conair hair appliances for summer styles. The products and timing were very relevant to the season and the current/expanding Conair social community.  We were also able to cross-promote this giveaway on the scünci Facebook page , which is also a Conair Corporation brand, allowing for more targeted exposure of the giveaway and messaging.

V: How do you measure success- including the Facebook metrics and whatever else you look at?

RLAPR: We measure the success of the campaign through several items. We take into account the number of entries, how many new Facebook fans we received, how many shares we received for the Facebook giveaway posts, how many people were talking about the page, and how many blog posts we received mentioning the giveaway. We never do a giveaway for the sake of a giveaway…it all MUST relate to the brand’s messaging and social goals, so each giveaway works harder than just a few posts on the Facebook wall.

V: How has the response been?

RLAPR: Our response rate is very high and exceeded our goals for such a quick promotion.  We do not like giveaways on Facebook to run for long periods of time.  We don’t want to take consumers out of the purchase cycle forever because they think they might win the product instead.

V: How did you start integrating social media and how successful have you been to date?

RLAPR: Robin Leedy & Associates has been integrating social media since 2007. We’ve been very successful with working with thousands of bloggers, creating and managing clients’ Facebook, Twitter, Pinterest and YouTube channels, creating and distributing videos, and launching numerous contests/sweepstakes, etc.  Like a giveaway, social media is not put in a silo. It is a mix within the brand’s marketing efforts because it then makes all the dollars go further.

V: What is your most successful social marketing project / campaign / effort to date?

RLAPR: Honestly, that would be like picking our favorite kid.  We have had many successful social marketing projects and their budgets were very varied.  One of our more successful and low cost ones was for Sea-Band anti-nausea bands  where the brand was ONLY doing social for our project period we could see its positive impact on sales, web traffic, etc.  Many times, our clients are doing a mix of marketing efforts, so it is hard to exactly measure the role of social media alone. We did bring the Softlips Facebook page to the one million fan mark earlier this year, and that was very special for us as a small agency…and we did it on a very efficient spend, as well.

V: Favorite tools & keys to success?

RLAPR: As far as social giveaways, our key to success is to make sure that all of the giveaways we run for our clients are done through Facebook sanctioned apps like Votigo. There are a lot of “illegal” giveaways that are done on Facebook, such as LIKES to a post or random comments chosen as winners. That doesn’t screen for age (COPPA rules), and creates privacy/legal issues.  If you are going to use sweeps and contests to market your Facebook page, do them in the way that protects your client vs. exposes them to legal issues or those that contradict Facebook policy.  Our overall key to success is to stay abreast of trends not only in the social/digital landscape, but the consumer mindset.  If you never heard of the term ZMOT, Google it.

V: How did you first find out about Votigo and what specific promotions have you run to date?

RLAPR: We found out about Votigo when we were searching for a more graphically-pleasing user interface for FB sweeps than our previous provider.  In the past several months, we’ve run more than 20 sweepstakes and contests for a variety of clients with Votigo and have been really happy with the set-up, costs, functionality and design.

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